MemberSite_XML_Benefits_LOYALTYEXPLANATION_USA

Silver, Gold and Platinum members can upgrade their reservation at a Diamond managed resort by one unit type (as listed in the Annual Global Reservations Directory) at the time you make your booking, subject to availability.

• Silver members can upgrade 14 nights per year at $20 per night
• Gold members can upgrade 35 nights per year at $15 per night
• Platinum members can upgrade an unlimited number of nights per year at $10 per night
• Centum members can upgrade an unlimited number of nights per year at $7 per night

Available only at Diamond managed resorts on Club reservations. Presidential Suites at Ka‘anapali Beach Club or The Point at Poipu in Hawaii, the Penthouses at Cabo Azul Resort in Mexico, or any Norwegian Cruise Line® booking are ineligible. Upgrades are not available on discounted reservations. One upgrade level per reservation. The upgrade fee is non-transferable and non-refundable.

Protect your points for 365 days on your reservations booked after purchasing the Annual Reservation Protection Plan! You can cancel your reservations for any reason up to 31 days prior to the arrival date and receive 100% reimbursement of your points used for a reservation.

• Standard members pay only $249 annually
• Silver members pay only $319 annually
• Gold members pay only $399 annually
• Platinum members pay only $499 annually
• Centum members pay only $699 annually

This benefit is non-refundable and non-transferable. Pricing is dependent upon your recognition level. Points used for The Sampler℠, THE Club® Select℠, THE Club Combinations℠, Diamond Dream Holidays, Member Escorted Adventures, Member Guided Travel, Club Events, all Diamond Luxury Programs, Diamond Instant Getaways bookings and exchanges are not eligible for the Reservation Protection Plan.

Click the ‘Contact Us’ button (in the upper right hand corner of this page) to reach a dedicated vacation consultant to assist you with your vacation planning and any questions you may have regarding your account. Silver and Gold members receive Priority Connection. Platinum and Centum members have dedicated 24-7, 365 days per year call center service.

Chat LIVE with an agent right from your device.

You can request billing assistance, book your vacations and more without ever picking up the phone!

To start exploring the new live chat function, first log in, then click on “Contact Us” in the right hand corner and select “Chat.”

Monday - Friday: 9:00 a.m. EST - 9:00 p.m. EST

Saturday: 9:00 a.m. EST - 8:00 p.m. EST

For those participating in THE Club® Combinations℠ program, your deposit fees are as follows:

• Standard members pay $109 per deposited week
• Silver members pay $89 per deposited week
• Gold members pay $69 per deposited week
• Platinum members pay $59 per deposited week
• Centum members pay $49 per deposited week

For those participating in THE Club® Select℠ program, your deposit fees are as follows:

• Standard members pay $169 per deposited week
• Silver members pay $159 per deposited week
• Gold members pay $129 per deposited week
• Platinum members pay $109 per deposited week
• Centum members pay $99 per deposited week

When redeeming your points for reimbursement of cruises booked through our travel provider outside of the Diamond Luxury program, there is a non-refundable processing charge:

• Standard members pay $100 per transaction
• Silver members pay $75 per transaction
• Gold members pay $50 per transaction
• Platinum members receive complimentary cruise points redemption fees
• Centum members receive complimentary cruise points redemption fees

The cruise points redemption fee is non-refundable.

You have the ability to instantly redeem points towards a portion of the cost of a cruise booked through our travel provider outside of the Diamond Luxury Cruise Program. You may book cruises and immediately redeem points to cover a percentage of your accommodation according to your membership level.

• Standard: $0.07 per point up to 20% of the cost
• Silver: $0.08 per point up to 20% of the cost
• Gold: $0.09 per point up to 100%/30% of the cost*
• Platinum: $0.10 per point up to 100%/30% of the cost**
• Centum: $0.10 per point up to 100%/40% of the cost**

Redemption windows:

• Standard: January 1 – December 31
• Silver: January 1 – December 31
• Gold: January 1 – December 31*
• Platinum: January 1 – December 31**
• Centum: January 1 – December 31**

*Gold members: From January 1 through March 31 of each calendar year referenced above, you can redeem points at $0.09 per point at a 100% redemption rate. From April 1 through December 31 of each calendar year referenced above, you can continue to enjoy your travel benefits! You will have a maximum redemption rate of a 30% cap at $0.09 per point of the total cost of eligible hotel, cruise, and air purchases.

**Platinum members: From January 1 through April 30 of each calendar year referenced above, you can redeem points at $0.10 per point at a 100% redemption rate. From May 1 through December 31 of each calendar year referenced above, you can continue to enjoy your travel benefits! You will have a maximum redemption rate of a 30% cap at $0.10 per point of the total cost of eligible hotel, cruise, and air purchases.

**Centum members: From January 1 through May 31 of each calendar year referenced above, you can redeem points at $0.10 per point at a 100% redemption rate. From June 1 through December 31 of each calendar year referenced above, you can continue to enjoy your travel benefits! You will have a maximum redemption rate of a 40% cap at $0.10 per point of the total cost of eligible hotel, cruise, and air purchases.

We are dedicated to providing Platinum and Centum members of THE Club® with the best possible service anytime of the day or night. Platinum members can reach a vacation consultant 24/7, 365 days a year either by telephone at 1.877.DRI.PLAT, by e-mail at DRIPlatinum@diamondresorts.com or by clicking the ‘Contact Us’ button (in the upper right hand corner of this page).

You can conveniently complete Club reservations by purchasing one time use points. Loyalty members receive advantageous rates based on their Loyalty status at the time of booking.

Price per point:

• Standard members pay $0.36 per point
• Silver members pay $0.31 per point
• Gold members pay $0.28 per point
• Platinum members pay $0.26 per point
• Centum members pay $0.26 per point

In the event of reservation cancellation, the standard cancellation policy will apply if RPP is not purchased. If Reservation Protection is purchased, on a reservation that has Diamond Flexibility points, the points will be returned to your account. There is no cash refund for Diamond Flexibility points.

This benefit is not available for use with THE Sampler℠, Exchange, THE Club® Select®, Diamond Luxury Cruises, Diamond Luxury Hotels, Diamond Instant Getaways

or Diamond Dream Holidays bookings.

Diamond Luxury Cruises offer a select group of cruises and hotels priced at an excellent value, and you can use your points to pay for a percentage of the cost at the time of booking. These cruise selections offer a “Best Available Rate” guarantee.

• Standard and Silver members can use points for up to 20% of the best available rate at $0.20 per point
• Gold and Platinum members can use points for up to 30% of the best available rate at $0.30 per point
• Centum members can use points for up to 40% of the best available rate at $0.40 per point

Diamond Luxury Hotels offers an additional way to make staying at a hotel more affordable, in a vast selection of cities worldwide. In addition to great value, all hotels

• Offer a “Best Available Rate” guarantee.
• Standard and Silver members can use points for up to 20% of the best available rate at $0.20 per point
• Gold and Platinum members can use points for up to 30% of the best available rate at $0.30 per point
• Centum members can use points for up to 40% of the best available rate at $0.40 per point

In addition to great value, all hotels offer a “Best Available Rate” guarantee.

Gold, Platinum and Centum members of THE Club® can discover a remarkable collection of exclusive, luxury properties booking with their points. You can use your Diamond Flexibility benefit to complete your purchase!

Diamond Resorts introduces a new benefit where you can shop merchandise and have the ability to apply points toward your purchase.

• Centum members may apply points for 40% of the best market price and enjoy a fixed points redemption value of $0.40 per point
• Platinum and Gold members may apply points for 30% of the best market price and enjoy a fixed points redemption value of $0.30 per point
•  Silver and Standard members may apply points for 20% of the best market price and enjoy a fixed points redemption value of $0.20 per point

Exclusively for Gold, Platinum and Centum members of THE Club®, this benefit allows you to use your points toward official VIP experience packages to some of the best events in sports around the globe, such as Wimbledon, The Masters, and the biggest U.S. professional football game. You can use your Diamond Flexibility benefit to complete your purchase!

Silver, Gold and Platinum members may purchase one time use points at an advantageous rate to complete a reservation during the applicable reservation window.

One time use purchase price per point:

• Silver members pay $0.13 per point on non-discounted reservations when booking within 14 days of arrival
• Gold members pay $0.13 per point on non-discounted reservations when booking within 28 days of arrival
• Platinum members pay $0.13 per point on non-discounted reservations when booking within 35 days of arrival
• Centum members pay $0.13 per point on non-discounted reservations when booking within 45 days of arrival

Bookings made for THE Sampler℠, THE Club® Combinations℠, Diamond Instant Getaways, Diamond Luxury Hotels, Diamond Luxury Cruises are ineligible. Cannot be used with any discounted reservation. If Reservation Protection Plan is purchased on a stay booked using Diamond Value, you will be refunded in cash if applicable. Points will not be returned to your account.

Gold, Platinum, and Centum members of THE Club® have an expedited check-in process and a designated exclusive VIP check-in location when staying at a Diamond managed resort.

Gold, Platinum and Centum members can receive one complimentary Golf Card® International Basic annual membership per year, per Club membership. Your complimentary membership will include preferred rates on greens and cart fees at any of the participating golf courses, a smartphone app, annual subscription to Golf Digest, and 10% discounts on over 4,000 golf products and equipment.

Give the gift of vacation to family and friends by booking a points reservation through THE Club® and naming a family member or friend as the guest checking in. After taking advantage of your complimentary offer(s) below, any additional guest reservation is $35 per reservation.

• Standard members receive (1) complimentary guest reservation per year
• Silver members receive (3) complimentary guest reservations per year
• Gold, Platinum and Centum members receive (5) complimentary guest reservations  per year

PressReader offers the largest digital news network that gives members access to over 7,500 publications when you check in for a stay at any of Diamond’s U.S. managed resorts. Silver, Gold, Platinum, and Centum members can receive 24/7 access to PressReader’s premium online library, while staying with us.

When redeeming points for some of your member benefits, there is a non-refundable processing charge.

• Standard members pay only $49 per transaction
• Silver members pay only $39 per transaction
• Gold members pay only $29 per transaction
• Platinum and Centum members receive complimentary member processing fees.

The member benefit processing fee in non-refundable.

You have the ability to instantly redeem points toward a portion of the cost of a flight or hotel stay booked through our travel provider. You may book flights and hotel stays and immediately redeem points to cover a percentage of your accommodation according to your membership level.

• Standard: $0.07 per point up to 20% of the cost
• Silver: $0.08 per point up to 20% of the cost
• Gold: $0.09 per point up to 100%/30% of the cost*
• Platinum: $0.10 per point up to 100%/30% of the cost**
• Centum: $0.10 per point up to 100%/40% of the cost**

Redemption windows:

• Standard: January 1 – December 31
• Silver: January 1 – December 31
• Gold: January 1 – December 31*
• Platinum: January 1 – December 31**
• Centum: January 1 – December 31**

*Gold members: From January 1 through March 31 of each calendar year referenced above, you can redeem points at $0.09 per point at a 100% redemption rate. From April 1 through December 31 of each calendar year referenced above, you can continue to enjoy your travel benefits! You will have a maximum redemption rate of a 30% cap at $0.09 per point of the total cost of eligible hotel, cruise, and air purchases.

**Platinum members: From January 1 through April 30 of each calendar year referenced above, you can redeem points at $0.10 per point at a 100% redemption rate. From May 1 through December 31 of each calendar year referenced above, you can continue to enjoy your travel benefits! You will have a maximum redemption rate of a 30% cap at $0.10 per point of the total cost of eligible hotel, cruise, and air purchases.

**Centum members: From January 1 through May 31 of each calendar year referenced above, you can redeem points at $0.10 per point at a 100% redemption rate. From June 1 through December 31 of each calendar year referenced above, you can continue to enjoy your travel benefits! You will have a maximum redemption rate of a 40% cap at $0.10 per point of the total cost of eligible hotel, cruise, and air purchases.

Gold, Platinum and Centum members have access to exclusive journeys! Have you always wanted to expand your travel horizons but were unsure where to start? With Diamond Resorts Member Escorted Journeys, you can discover new countries, new people and new cultures.

When booking a stay at Diamond managed resorts, Gold, Platinum, and Centum members have the ability to choose a preferred unit, subject to availability. You can choose your preferred unit during the booking process when online or by phone. Gold Members can take advantage of this benefit on one reservation per year. Platinum and Centum members can take advantage of this benefit on three reservations per year.

Limited to Diamond managed resorts. Diamond Preference is subject to unit availability and may not be used for ADA and adapted units at some resorts. Resort availability list is subject to change.

Platinum and Centum members can pay a portion of their maintenance fees using the with their points from November 1 through to the annual bill due date. The non-refundable processing fee is $100.00.

Gold, Platinum and Centum members receive one complimentary annual membership to Priority Pass per year, per Club membership. This annual airport lounge membership allows Gold, Platinum and Centum members access to over 850 business lounges at airports around the world. Many lounges are equipped with conference rooms, internet and complimentary refreshments.

An entry fee is charged for every lounge visit made by you and any accompanying guest (s). There is one membership card per membership and will be printed in the name of the person who registers the Priority Pass membership. Identification and the Priority Pass membership card is required for entrance.

This complimentary benefit is offered exclusively to Platinum and Centum members of THE Club® on Club reservations that are 5,000 points or less. Whether you are booking a Club reservation on DiamondResorts.com or with a Platinum service agent, your Club reservation is automatically protected.

This benefit is non-transferable. Reservation protection is applied at the time of booking. Points used for The Sampler℠, THE Club® Select℠, THE Club Combinations℠, Diamond Dream Holidays, Member Guided Travel, Member Escorted Adventures, Global Club Events, all Diamond Luxury programs, Diamond Instant Getaways bookings and exchanges are ineligible.

We will do the searching for you! Silver, Gold and Platinum members may set up complimentary automated searches either online or with a dedicated Member Services representative for a resort or region, date or date range, number of nights and any accommodation size or type, up to 10-months prior to arrival.

• Silver members may set up(1) one active search at a time
• Gold members may set up (3) three active searches at a time
• Platinum members may set up (5) five active searches at a time
• Centum members may set up (7) seven active searches at a time

In the event you need to cancel a reservation for any reason you can protect your points at special Loyalty pricing when purchased at the time of booking and receive 100% reimbursement of your points used for a reservation.

• Standard members pay $150 per reservation
• Silver members pay $140 per reservation
• Gold members pay $130 per reservation
• Platinum members pay $120 per reservation
• Centum members pay $110 per reservation

This benefit is non-refundable and non-transferable. Additional discounts provided for the Single Stay Reservation Protection Plan when it is purchased while booking online. Points used for The Sampler℠, THE Club® Select℠, THE Club Combinations℠, Diamond Dream Holidays, Member Guided Travel, Member Escorted Adventures, Global Club Events, all Diamond Luxury programs, Diamond Instant Getaways bookings and exchanges are not eligible for the Reservation Protection Plan.

Platinum and Centum members can take the time to coordinate their travel plans using the 24-hour hold on any standard Club reservations. Reservations placed on hold will automatically confirm after the 24-hour time frame expires unless noted otherwise. Click on ‘Contact Us’ to reach your Platinum service team to take advantage of this offer.

Use your points to cover a portion of the cost of Guided Travel Tours all over the world with the best available rate guaranteed! A typical guided vacation does all the planning for you — selecting the finest hotels, booking your airfare, bypassing long museum lines with VIP access, providing you with little-known insights, engaging commentary and unique experiences that tell the story of the destination.

• Standard and Silver Members may use points to cover up to 20% of the cost at a value of $0.20 per point
• Gold and Platinum Members may use points to cover up to 30% of the cost at a value of $0.30 per point.
• Centum Members may use points to cover up to 40% of the cost at a value of $0.40 per point.

Use your membership to book your car rental on your vacations by instantly redeeming points towards a portion of the cost.

• Guaranteed best available rate
• Standard and Silver members can book rental cars and instantly redeem points for up to 20% of the cost at $.20 per point
• Gold and Platinum members can book rental cars and instantly redeem points for up to 30% of the cost at $0.30 per point
• Centum members can book rental cars and instantly redeem points for up to 40% of the cost sat %0.40 per point.

The rivers of the world are quickly becoming hot spots for travelers. River Cruising has boomed in the last decade, and cruise lines are expanding to more exotic and interesting parts of the globe every year – including Europe, Asia and Africa. This is an excellent way to explore a destination. Discover local cultures and sights, and then hop back on your luxurious cruise ship and sail to the next stunning city or charming town. Included in most fares are shore excursions in every port of call, dining on board, WiFi and bicycles that you can use to explore on your own or to join guided tours.

• Guaranteed Best Rate Available
• View itineraries for AmaWaterways™ on your member site or call 877.DRI.PLAT (374.7528)
• Platinum members can redeem points for up to 30% of the cost at $0.30 per point
• Centum members can can redeem points for up to 40% of the cost at $0.40 per point

Platinum and Centum members can enjoy the benefits of a cruise ship, such as gourmet dining options, on-board entertainment pools, a spa and fitness center and visits to exotic ports of call in Australia, Southwest Asia, the Middle East, Europe and more — without the crowds. On smaller ships (300–600 passengers, depending on the cruise ship), service is more personalized and executed flawlessly. From a designated suite butler and bartender knowing you by name to breakfast in bed or an on-board enrichment program, guests are guaranteed to receive VIP treatment on all sailings.

• Guaranteed Best Available Rate at travelservices@DiamondResorts.com
• View itineraries for Seaburn® and Paul Gaugin® cruise ships online and by calling 877.DRI.PLAT (374.7528).
• Platinum members can redeem points for up to 30% of the cost at $0.30 per point
• Centum members can can redeem points for up to 40% of the cost at $0.40 per point

As a Platinum and Centum member, you and your family can now travel at your own pace and on your own schedule with a private flight at special rates only available to you. Enjoy luxurious amenities such as oversized recliners, extended legroom and options that include impressive entertainment options.

Call 1.877.DRI.PLAT (374.7528) to make your booking.