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Terms and Conditions

Each accommodation reservation must be accompanied by an event package for each person staying at the resort. Bookings for accommodations only will not be accepted for this offer. All guests staying in the accommodation unit will need to purchase an event package. Space is limited to 12 participants. The event may be cancelled at the discretion of Hilton Grand Vacations if the minimum number of participants is not met. In that circumstance, members who have booked are still entitled to receive their discounted accommodation rate and their reservation will still be valid, but the payment made by the member for the event package cost would be refunded in full.

Payment
The points will be deducted from your account at the time of making the reservation. Cash per person for the event package must be paid in full at time of reservation by debit card/credit card for all guests. All package/event fees are transacted in USD. Exchange rates are approximate as determined by your financial institution on the date of transaction. Any exchange/transaction fees charged by the financial institution are responsibility of cardholder. Additional guests may be added after original reservation, but the event package price must be paid in full prior to arrival. Members are encouraged to purchase a Reservation Protection Plan to ensure points reimbursement should there be a need to cancel.

If no protection plan is purchased, Hilton Grand Vacations standard cancellation policy and point’s forfeiture table will apply. Cancellation fee per person for cash event package will be 10% of the event package fee if cancelled more than 60 days in advance of event, 50% if cancelled on or after 60th day prior to event to 31st day prior to event, and non-refundable if cancelled 30 days or less prior to arrival.

Any complaint arising during your vacation should be directed to Hilton Grand Vacations, its representative or the accommodation management as soon as possible. Matters can often be resolved quickly while you are at the resort where our representative or accommodation management can see and understand the exact nature of any problems.

If any such problem cannot be resolved in a satisfactory manner by the above parties, details of the complaint should be sent in writing (by recorded delivery) to Hilton Grand Vacations, 10600 W. Charleston, Las Vegas, NV 89135. Your complaint should be sent to us within 28 days of the date of return from your vacation. In the event that you do not notify us within this period, this may affect our ability to investigate the complaint and may impact on the way in which your complaint is dealt.

If you are traveling abroad, please ensure that you have adequate insurance coverage in place.

Please Note: The accepted currency in Italy is Euros.

If you do not have a valid passport when you travel abroad, you may be refused entry at your intended destination. Your passport must be valid for the duration of your stay and must remain valid for a period beyond the planned stay. It is your responsibility to ensure that everyone In your party has a valid passport and that you comply with immigration requirements for the country you are visiting. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. All children traveling must have their own passport.

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