MemberSite_XML_LyftPass

Lyft Pass Benefit
HGV MAX RIDE - SHARE TRANSPORTATION CREDIT - LYFT PASS PROGRAM
Get Lyft Pass

Hilton Grand Vacations is extending complimentary airport transportation with Lyft to eligible HGV Max Members with Premier+ and Centum+ status. With Lyft Pass, you’re in control: You can get the type of transportation you want, when you need it, with an annual Lyft Pass based on your membership tier. Once you opt in, it’s easy to download the Lyft App and simple to use — and best of all, it’s part of your HGV Max benefits. You’ll receive an email from Lyft that you must “accept” to access your new credit. If you haven’t opted-in to the Lyft Pass previously, read the steps below to learn how to enroll.

Program Benefits

• Lyft Pass credit available to the following HGV Max Members:
  
  - Premier+: $250 Lyft Pass Credit
  - Centum+: $350 Lyft Pass Credit

• Complimentary transportation between local airports and eligible Hilton Grand Vacations and affiliated resorts within the US. The annual Lyft Pass credit is valid from January 9, 2024 – January 6, 2025.
• You’re in control — order the vehicle size you need, when you need it.
• It’s easy to use — after opting in, your Lyft Pass will automatically detect qualifying rides.
• Earn points when you connect your Hilton Honors™ account to your Lyft account.

How to Enroll in Lyft Pass

• If you have not already enrolled in Lyft Pass, you first have to opt in. If you aren’t sure if you have already enrolled read the section below to learn how to check first.
• To start the opt in process, press the “Get Lyft Pass” button to complete and submit the enrollment form.
• Within 72 hours you'll receive an email from Lyft to the address linked to your Club account. Follow the instructions in the email to activate your Lyft Pass.
• Once you've activated your Lyft Pass, use the Lyft app to order or schedule rides between a local airport and a Hilton Grand Vacations property.
• Lyft Pass will automatically cover the cost of your ride, no additional steps required.

How to Check if you Already Enrolled and to See Your Lyft Pass Balance

• If you are not sure if you already enrolled or if you want to check your Lyft Pass balance, you can do so in the Lyft app.
• Once you are in the Lyft app you can view your Lyft Pass under the Payment section of your account by scrolling down to Lyft Pass.
• If you have enrolled in Lyft Pass you will see it here along with the current balance.
• If you do not see your Lyft Pass, complete the steps above under the how to enroll section.

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Eligible Properties

Arizona

Airports: Phoenix Sky Harbor International Airport (PHX), Flagstaff Pulliam Airport (FLG), Tucson International Airport (TUS)

• Rancho Mañana, a Hilton Vacation Club
• Ridge on Sedona, a Hilton Vacation Club
• Scottsdale Links Resort, a Hilton Vacation Club
• Scottsdale Villa Mirage, a Hilton Vacation Club
• Sedona Summit, a Hilton Vacation Club
• Bell Rock Inn
• Kohl's Ranch Lodge
• Los Abrigados Resort and Spa
• Varsity Clubs of America - Tucson

California

Airports: San Diego International Airport (SAN), San Luis Obispo County Regional Airport (SBP), Santa Barbara Airport (SBA), Los Angeles International Airport (LAX), John Wayne Aiport (SNA), Long Beach Airport (LGB), Hollywood Burbank Airport (BUR), Palm Springs International Airport (PSP), Reno/Tahoe International Airport (RNO), Sacramento International Airport (SMF)

• MarBrisa, a Hilton Grand Vacations Club
• Hilton Vacation Club Lake Tahoe Resort
• Carlsbad Seapointe Resort
• Grand Pacific Palisades Resort
• Palm Canyon Resort
• Riviera Beach & Shores Resort
• Riviera Oaks Resort & Racquet Club
• San Luis Bay Inn
• Tahoe Seasons Resort

Colorado

Airports: Denver International Airport (DEN), Eagle County Regional Airport (EGE)

• Valdoro Mountain Lodge, a Hilton Grand Vacations Club
• The Historic Crags Lodge

Florida - Atlantic

Airports: Miami International Airport (MIA), Fort Lauderdale–Hollywood International Airport (FLL), Daytona Beach International Airport (DAB), Orlando International Airport (MCO), Orlando Sanford International Airport (SFB)

• McAlpin Ocean Plaza, a Hilton Grand Vacations Club
• Crescent on South Beach, a Hilton Vacation Club
• Daytona Beach Regency
• The Cove on Ormond Beach

Florida - Gulf

Airports: Southwest Florida International Airport (RSW)

• Charter Club Resort of Naples Bay

Florida - Orlando

Airports: Orlando International Airport (MCO), Orlando Sanford International Airport (SFB)

• Las Palmeras, a Hilton Grand Vacations Club
• Parc Soleil, a Hilton Grand Vacations Club
• SeaWorld® Orlando, a Hilton Grand Vacations Club
• Tuscany Village, a Hilton Grand Vacations Club
• Mystic Dunes, a Hilton Vacation Club
• Grande Villas, a Hilton Vacation Club
• Alhambra Villas Poinciana
• Barefoot'n Resort
• Bryan's Spanish Cove
• Cypress Pointe Resort
• Grand Beach
• Liki Tiki Village
• Orbit One Vacation
• Parkway International Resort
• Polynesian Isles

Hawaii - Big Island

Airports: Ellison Onizuka Kona International Airport at Keahole (KOA)

• Kings' Land, a Hilton Grand Vacations Club
• Kohala Suites, a Hilton Grand Vacations Club
• Ocean Tower, a Hilton Grand Vacations Club
• The Bay Club, a Hilton Grand Vacations Club

Hawaii - Kauai

Airports: Lihue Airport (LIH)

• The Point at Poipu, a Hilton Vacation Club

Hawaii - Maui

Airports: Kahului Airport (OGG)

• Maui Bay Villas, a Hilton Grand Vacations Club
• Ka'anapali Beach Club

Hawaii - Oahu

Airports: Daniel K. Inouye International Airport (HNL)

• Grand Waikikian, a Hilton Grand Vacations Club
• Hokulani Waikiki, a Hilton Grand Vacations Club
• Kalia Suites, a Hilton Grand Vacations Club
• Lagoon Tower, a Hilton Grand Vacations Club
• The Grand Islander, a Hilton Grand Vacations Club
• The Modern Honolulu

Illinois - Chicago

Airports: Chicago O'Hare International Airport (ORD), Chicago Midway International Airport (MDW)

• Chicago Magnificent Mile, a Hilton Grand Vacations Club

Indiana

Airports: South Bend International Airport (SBN), Fort Wayne International Airport (FWA), Kalamazoo/Battle Creek International Airport (AZO), Chicago Midway International Airport (MDW)

• Varsity Clubs of America - South Bend

Missouri

Airports: Branson Airport (BBG), Springfield–Branson National Airport (SGF)

• The Suites at Fall Creek

Nevada - Las Vegas

Airports: Harry Reid International Airport (LAS)

• Elara, a Hilton Grand Vacations Club
• Flamingo, a Hilton Grand Vacations Club
• Paradise, a Hilton Grand Vacations Club
• The Boulevard, a Hilton Grand Vacations Club
• Trump International Hotel Las Vegas, a Hilton Grand Vacations Club
• Cancun Las Vegas, a Hilton Vacation Club
• Desert Retreat, a Hilton Vacation Club
• Polo Towers, a Hilton Vacation Club

New Mexico

Airports: Santa Fe Municipal Airport (SAF), Albuquerque International Sunport (ABQ)

• Villas de Santa Fe

New York

Airports: John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), Newark Liberty International Airport (EWR)

• The Central at 5th, a Hilton Club
• The Hilton Club – New York
• The Quin, a Hilton Club
• The Residences, a Hilton Club
• West 57th Street, a Hilton Club

North Carolina

Airports: Norfolk International Airport (ORF), Asheville Regional Airport (ALV), Greenville–Spartanburg International Airport (GSP)

• Beachwoods Resort
  Fairway Forest Resort

South Carolina - Charleston

Airports: Charleston International Airport (CHS)

• Liberty Place Charleston, a Hilton Club

South Carolina - Hilton Head

Airports: Hilton Head Airport (HXD), Savannah/Hilton Head International Airport (SAV)

• Ocean Oak Resort, a Hilton Grand Vacations Club

South Carolina - Myrtle Beach

Airports: Myrtle Beach International Airport (MYR)

• Anderson Ocean Club, a Hilton Grand Vacations Club
• Ocean 22, a Hilton Grand Vacations Club
• Ocean Enclave, a Hilton Grand Vacations Club

Tennessee

Airports: McGhee Tyson Airport (TYS), Asheville Regional Airport (ALV)

• Bent Creek Golf Village
• Sunrise Ridge Resort

Utah

Airports: Salt Lake City International Airport (SLC), Cedar City Regional Airport (CDC), St. George Regional Airport (SGU), Harry Reid International Airport (LAS)

• Sunrise Lodge, a Hilton Grand Vacations Club
• Cedar Breaks Lodge and Spa

Virginia

Airports: Norfolk International Airport (ORF), Newport News/Williamsburg International Airport (PHF)

• Ocean Beach Club, a Hilton Vacation Club
• Oceanaire, a Hilton Vacation Club
• The Historic Powhatan, a Hilton Vacation Club
• Beach Quarters Resort
• Boardwalk Resort and Villas
• Greensprings Vacation Resort
• Turtle Cay Resort

Washington, D.C.

Airports: Ronald Reagan Washington National Airport (DCA), Washington Dulles International Airport (IAD), Baltimore/Washington International Airport (BWI)

• The District, a Hilton Club

Eligible Hilton Grand Vacations HGV Max Members with Premier+ or Centum+ tier status (“Lyft Riders”), upon written acceptance of Lyft’s Terms of Service, may receive one Lyft Pass credit via the primary email account listed within their HGV Max Member club account, for use towards Lyft airport transfers to and from participating Hilton Grand Vacations affiliated resorts within the US (“Qualifying Ride”).

• Eligible HGV Max Members at the Premier+ tier will receive one $250 Lyft Pass credit (valued at $250).
• Eligible HGV Max Members at the Centum+ tier will receive one $350 Lyft Pass credit (valued at $350).

Eligible Lyft Riders must be members of Lyft ride services to participate. Lyft Riders must use the Lyft Platform to request and take Qualified Rides through the Lyft App. By signing up for the Lyft App, you acknowledge and agree that by providing an individual’s phone number via the Lyft Platform for any purpose, such individual (whether a Lyft Rider or otherwise) shall receive automated communications, including but not limited to SMS messages or phone calls relating to a Qualified Ride, and/or other uses of the services as set forth in the Lyft Terms of Service and Privacy Policy.

Upon a Qualifying Ride request, the HGV sponsored Lyft Pass credit will appear as a payment option when funds are available. Once funds are depleted, the individual Lyft Rider is responsible for any portion of payment due to Lyft. Lyft Pass funds are available for use from January 9, 2024, through January 6, 2025. Any unused Lyft Pass funds will expire upon conclusion of term on January 6, 2025, as defined by Hilton Grand Vacations.

Hilton Honors members are not able to earn points on any Lyft Qualified Rides where a HGV Lyft Pass credit is used. For more information on the Hilton Honors / Lyft program Terms and Conditions visit their website at https://hiltonhonorslyft.com.

Eligible Lyft Riders acknowledge and agree that all Lyft Riders must be accompanied by an adult, at least eighteen (18) years old or older. All other charges, sales taxes and cost of travel are the sole responsibility of the individual Lyft Rider. Lyft Rider shall also be responsible for any cancellation or no-show fees by Lyft, and any damage fees or other fees incurred by Lyft Riders on such Lyft Ride.

Hilton Grand Vacations® is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc.

Hilton Honors™ is a trademark of Hilton Honors Worldwide LLC.

Receiving Your Lyft Pass via Email
Your Lyft Pass will be shared with you using your email address. To do so:

1. In your email inbox, open the email with the subject line, “[Org] sent you a Lyft ” Tap the Claim Your Pass button in the email. Note: If you are new to Lyft and do not have an account, you’ll be prompted to download the app instead. We recommend opening the email on your mobile device so you can easily download or access your Lyft app.
2. If you’re on your mobile device, your Lyft app will automatically open, and you’ll see a screen that details the Lyft Pass you’ve been Tap See details to view the name of the Lyft Pass that was shared with you, the full details of the value and any restrictions of how the pass can be used.
3. Tap See Details to view the name of the Lyft Pass that was shared with you, the full details of the value and any restrictions of how the pass can be used.
4. Tap Done to close the details screen.
5. To view the details and restrictions again at any time, tap the menu icon in the top left corner of your Lyft app, followed by Promos. Look for the Lyft Pass name in the list of

Viewing the Rules and Restrictions of Your Lyft Pass
Before requesting a ride, it’s important to understand the rules for your pass so you know when it’s eligible to use. To view the restrictions, tap the menu icon in the top left corner of your app, followed by Promos. Look for the Lyft Pass name in your list of promotions to see the details.

Restrictions can be combined and may include:

• Location restrictions with designated pickup and drop-off locations.
• Time and day restrictions where the ride can only be taken during specific times on specific days.
• Ride type restrictions where the ride must be taken under a valid ride type for Lyft Pass to apply.

Requesting a Ride and Ensuring Lyft Pass Eligibility
After confirming the restrictions of your Lyft Pass, tap the menu icon in the top left corner of your app, followed by Get a ride to begin. To do so:

1. Tap Search Destination and enter the name or address of your destination.
2. Select your destination from the search If your destination is a venue, you may also have to select a designated pickup spot at that destination.
3. Select a ride If your Lyft Pass had a ride type restriction, make sure to choose a valid ride type on this screen.
4. Before tapping Select [ride type] to proceed to the next screen, please ensure that your Lyft Pass will apply to your ride. To do so, making sure the bottom left corner states Personal + Promo: [Credit card XXXX],

- If it states Business, [Credit card XXXX], tap Business [Credit card XXXX] to switch from your business profile to your personal profile. Lyft Pass only applies to rides taken under your personal profile.
- If it states Personal, [Credit card XXXX] Lyft Pass is not applying. Check the restrictions of your Lyft Pass again and make sure you are taking a valid ride. You will need to change any part of your ride request that does not fall within the restrictions of the pass (i.e., change the pickup location or drop-off destination, change the ride type, etc.).

5. After confirming that Lyft Pass is applying successfully, tap Select [ride type].
6. Review your ride once more and tap Confirm and request when ready.

Confirming Your Lyft Pass on the Rate-and-Pay Screen
Once your ride is completed, you can confirm your Lyft Pass was applied successfully on the rate-and-pay screen. To do so:

1. As soon as your driver taps Dropped off to end the ride, you'll see the Rate-and-Pay screen to make any changes to your payment and rate your driver.
2. To see a breakdown of the ride’s cost and how much of your ride was covered by Lyft Pass, tap the icon next to the total price.
3. You’ll see a line item on the Price Details page for Lyft

- If your Lyft Pass covered the full amount of your ride, this line item will display how much credit was used and the total amount paid will show as $0.
- If your Lyft Pass covered up to a maximum amount, this line item will display the maximum amount that was covered. The total amount paid will show the difference of your full ride cost and the maximum amount covered, which will be charged to your personal credit card on file.
- If your Lyft Pass covered a partial amount of the ride due to the ride cost being higher than the amount of the available credit, the line item will display the partial amount that was covered. The total amount paid will show the difference of your full ride’s cost and the partial amount covered, which will be charged to your personal credit card on file.

Taking Rides
For a list of questions and answers on how to take rides, please visit the Lyft website.

Additional Lyft Pass Questions

What are the dates for the Lyft Pass program?
The Lyft Pass is eligible from January 9, 2024, through January 6, 2025.

If I have HGV Max Lyft Pass credit remaining at the end of the year, will it roll-over to the following year?
No, any remaining Lyft Pass Credits expire at the end of the Lyft Pass program dates.

What are the rules associated with using my Lyft Pass credit? Can I use this credit for any destination I travel?
The annual Lyft Pass is valid for for Lyft airport transfers to and from eligible Hilton Grand Vacations and affiliated resorts within the US ("Qualifying Ride"). The list of participating resorts and local airports are listed on the HGV Club Member website, along with details on the terms and conditions. To access the page, click here.

Will I earn Hilton Honors Points for rides associated with my Lyft Pass credit?
Rides using a Lyft Pass or another form of Lyft credit do not quality for earning Hilton Honors Points. For the program’s terms and conditions, click here.

Can I combine this credit with Hilton Honors Points, if needed?
Yes, when you transfer Hilton Honors Points to a Lyft Pass credit, the Points are added to your Lyft account. Once added to the account, Points may be combined with a Lyft Pass credit for use toward payment.

What do I do if the Lyft Pass does not appear in my Lyft account when I request a qualifying ride? Will HGV reimburse me after if I am not able to resolve the issue with Lyft while at the airport?
The Lyft app provides instructions on how to verify if your ride qualifies for the Lyft Pass transfer before selecting it. Please follow the instructions provided in the app and notify Lyft if you have any questions or concerns. For more information about Lyft Pass, visit their website here.

I would like to contact Lyft directly and bypass the app contact feature. What should I do?
Please click here. This page contains a form you can fill out to submit your inquiry.

This content is for HGV Max Members with Premier+ or Centum+ status only. If you have Premier+ or Centum+ status and cannot see this content or believe you should have access to this page, please contact us.

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