Diamond Resorts Management

Your Worldwide Hospitality Services Partner

PERSONALIZED HOSPITALITY SERVICES

Service Standards

Happy owners, satisfied guests and a complete vacation holiday experience are the goals you want to realize and we can help you achieve. Our experienced team consistently strives to exceed expectations in the areas of service and satisfaction at the resorts we manage, the associations we support and the ownership base we serve. We leverage our size, global reach and purchasing power to offer several unique, unparalleled and cost-efficient products and services that benefit associations, owners, and resorts and their employees. Critical functions, such as our technology systems and websites, customer service call center, accounting, loan and maintenance fee billing and collections, legal services, design and creative services, are conducted in-house. Our vertically integrated structure promotes outstanding quality control as well as prompt, reliable and cost-effective services.

Property Management

• Reservation and Front Desk Support
• Food And Beverage
• Guest Activities
• Risk Management
• Human Resources
• Creative Services and Brand Management

Association Management

• Accounting Service
• Board Relation
• Budgeting Process
• Management of Reserves

RENTAL PROGRAMS, INVENTORY OPTIMIZATION AND YIELD MANAGEMENT

LOAN PROCESSING BILLING AND COLLECTIONS

SALES AND MARKETING

PURCHASING AND RESORT DESIGN, RENOVATION AND REFURBISHMENT SERVICES

TECHNOLOGY SERVICES

CLUB AFFILIATION

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