DRMSite_DRIM_Services_Property_Management

Property Management

Reservation Services and Front Desk Support

You never have a second chance to make a first impression. That is why knowing your guests will be presented with a professional and welcoming experience is vitally important. We can provide you with a turnkey solution for all of your owner-contact operations from reservations -- supported by our propretary, state-of-the-art software, and a world-class customer service center -- to fully trained, 24-hour front desk staffing, back-of-the-house accounting and night audit reconciliation services.

Food & Beverage

Worldwide experience and local expertise coupled wtih a hands-on approach to successful Food & Beverage operations is available from menu planning, loss prevention, and inventory programs to staff training and kitchen and service delivery design.

Guest Activities

We support the creativity of resort management and assist with modeling activities to your customer base while providing you with leveraged product buying.

Risk Management

Provide your owners, guests, visitors, and employees with optimum protection for your resort and association. Our expert staff assists with assessing property damage, negotiating insurance adjustments, and providing assistance and planning in the reduction of insurance claims. We partner with your resort manage to handle guest claims, complaints, and personal injury issues. Due to our global footprint, umbrella policies for property/casualty, general liability, workers compensation, auto, crime, and board D&O combine premium savings with peace-of-mind coverage.

Human Resource Management

Hiring, training, rewarding, and maintaining quality employees are essential components of every organization. Our human resources professionals will recruit, select, hire, and train resort personnel and provide payroll services and benefits administration support. By leveraging the size of our workforce, we are able to offer a highly competitive, cost-effective benefits package.

Creative Services and Brand Management

Partner with our full-service, in-house advertising agency to identify, develop, and communicate your resort's image and messaging by providing innovative, cost-effective, and quality multi-channel media deliverables. Our team's in-depth trade skills coupled with strong industry and marketing knowledge provides a reliable agency source that helps you avoid costly hourly, consultancy or retainer fees.

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