Thank you for your enquiry. We would be very pleased to explain to you the advantages of being a member of THE Club® and owning points in our timeshare vacation ownership offering. Our team will be in contact with you shortly to discuss how we may provide you with some super vacations in the very near future! We look forward to seeing you in one of our resorts very soon!

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Thank you for your e-mail. Your inquiry is very important to us and we will respond to your communication as quickly as we can. Prompt service is our priority and our service commitment to you is to contact you within 1-2 business days.
However, please be aware that certain inquiries or requests may take longer to address to the high standards you deserve. If this is the case then we will, of course, keep you informed as to progress and would politely ask that you please allow us up to 5 working days to investigate matters before we reply. We thank you in advance for your patience and are grateful for your understanding while we carry out any necessary procedures to provide you with a comprehensive service.

Please note: Our booking/reservation system is processed on a live system and change on an ongoing basis. Therefore we regret we cannot provide availability details via e-mail.

US, Hawaii and California Collection Members and US Owners : if your inquiry is regarding a request for availability and/or you have been unable to make a booking via our online facility please contact us by telephone – 1-877-374-2582 – during opening hours Monday to Friday 6am-7pm, Saturday 7am-5pm Pacific time.

European Collection Members and European Owners : if your inquiry is regarding a request for availability and/or you have been unable to make a booking via our online facility please contact us by telephone – 0345 359 0005 – during opening hours Monday to Friday 8am-8pm, Saturday 9am-5pm UK time.

For general enquiries and to make a reservation via the call centre

please call 0345 359 0005
opening hours: Mon-Fri 08:00 – 19:00, Sat 09:00 – 17:00

Clientes espanoles 800 600 256
Clientes italiani +39 (0) 272 536331
Clients francais (0)1 55 17 41 64
Deutsche Kunden +49 (0) 711 224 0867
Suomalaisia jäseniä +35 894 353 2218
Svenska medlemmar +46 851 761810
Norske medlemmer +47 223 10617

To purchase or get quotes for flights, cruises, car hire, travel insurance, holiday extras etc:
call: 0345 359 0012
email: specialisttravel@diamondresorts.com

opening hours: Mon-Fri 09:00 – 19:00, Sat 09:00 – 17:00

24/7 automated telephone service to save points, pay management fees & travel balances, to check balances:
call: 0345 359 0051

For any assistance, queries and concerns please contact Hospitality Service Management:
call: 0345 359 0010 (Hospitality Service Management)
fax: 01524 845994
email: EUHSM@diamondresorts.com
opening hours : Mon-Thurs 09:00 – 17:30, Fri 09:00 – 17:00

For queries concerning management fees, changes to personal details, resale information:
call: 0345 359 0007 (Owner Operations)
fax: 01524 60318
email: owneroperations@diamondresorts.com
opening hours: Mon-Thurs 09:00 – 17:30, Fri 09:00 – 17:00

To refer family & friends through our member referral scheme:
call: 0800 358 7729
fax: 01524 845885
email: referrals@diamondresorts.com
opening hours: Mon-Thurs 09:00 – 20:00, Fri 09:00 – 19:00

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Corporate Offices

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